Last updated: 22 July 2026
By registering for or using Mobile Health Vault (“the Platform”, “we”, “us”, “our”, operated by Vitaar Technologies Private Limited, a company incorporated in India), you agree to be bound by these Terms & Conditions and our Privacy Policy. If you register on behalf of a hospital, diagnostics centre, or medical shop, you confirm you are authorised to bind that organisation to these terms.
Mobile Health Vault supports several account types — patient, doctor, reception/nurse, hospital, diagnostics, and medical shop — each with different responsibilities under these terms. You must be at least 18 years old and competent to contract under the Indian Contract Act, 1872. Doctor accounts require a valid medical council registration number and remain in a pending state, unable to message patients or issue e-prescriptions, until we verify that registration. Reception/nurse accounts act only within the authority granted by the doctor they are linked to.
Mobile Health Vault is a health-record management and communication platform connecting patients with independent doctors, hospitals, diagnostics centres and medical shops. We act as an intermediary under the Information Technology Act, 2000. We are not ourselves a hospital, clinic, pharmacy, laboratory, or registered healthcare provider, and nothing we do constitutes the practice of medicine.
Mobile Health Vault is a data-management and communication platform. It is not a substitute for professional medical advice, diagnosis, or treatment, and nothing on the Platform — including any AI-generated summaries or medicine suggestions — should be treated as such. Always consult a registered medical practitioner for medical decisions, and seek emergency care directly rather than through the Platform.
Doctors using Mobile Health Vault are independent Registered Medical Practitioners (RMPs) solely responsible for the care they provide and for complying with the Telemedicine Practice Guidelines, 2020 (National Medical Commission Act, 2019), including patient consent, e-prescription content, and record-keeping. Doctors must display their medical council registration number on communications, prescriptions and fee receipts issued through the Platform, as required by those guidelines. We verify registration numbers before activating doctor accounts but do not supervise clinical judgement.
Hospital and diagnostics accounts may send medical records, imaging (including DICOM studies) and lab/diagnostic reports to registered patients through the Platform. The originating hospital or diagnostics centre is responsible for the accuracy of the records it transmits and for its own compliance with the Clinical Establishments (Registration and Regulation) Act, 2010 (where applicable) and any accreditation standards (such as NABH/NABL) it holds. We provide secure transmission and storage; we do not generate, alter, or verify the clinical content of records sent by these accounts.
Medical shop accounts may receive prescriptions and fulfil medicine orders. Schedule H, H1 and X drugs must only be dispensed against a valid prescription from a registered medical practitioner, by a licensed pharmacist, in accordance with the Drugs and Cosmetics Act, 1940, the Drugs and Cosmetics Rules, 1945, and the Pharmacy Act, 1948. The medical shop is solely responsible for holding a valid GST registration and drug licence at all times, for verifying prescriptions, and for dispensing correctly; the Platform only facilitates the order and delivery workflow. We attempt to verify a medical shop’s GST number and drug licence number against government registries where this is technically possible. As of these terms, no complete, free, real-time government API exists for this purpose in India, and a number of State/UT drug-licensing authorities have not yet adopted a centrally queryable verification system. Where automated verification cannot be completed, a shop account may operate in a “pending verification” state only after the account holder has expressly acknowledged, through an explicit in-app action, that it is proceeding at its own risk and has confirmed its GST registration and drug licence are genuine, valid and currently active. This acknowledgement does not relieve the medical shop of any legal obligation to hold and maintain valid licences at all times, and we may suspend or restrict an account at any time, including one already accepting orders, if we obtain information indicating its credentials are invalid or it is otherwise operating unlawfully.
The Platform’s medicine information and “Compare alternatives” feature list brands that share the same labelled active composition (active ingredient, strength and dosage form), together with general safety notes, for information and convenience only. This is not medical advice, a prescription, a clinical endorsement, or a recommendation to substitute one brand for another, and it is not a substitute for the judgement of your doctor or a registered pharmacist. Medicine data may be incomplete or out of date: brand formulations, inactive ingredients, manufacturers, strengths and pack sizes can change without notice, and equivalence is based on the labelled active composition only — it does not account for your allergies, medical conditions, or other medicines you take. We do not display pharmacy pricing or stock within this feature; where prices or availability appear elsewhere they may be inaccurate or change at any time, and the pharmacy or provider is the sole source of truth for them. You are responsible for verifying the medicine, its composition and its suitability against the physical pack, the package insert and professional advice before taking, buying or switching any medicine. Any medicine you select or purchase is your own decision and your final confirmation, made at your own risk. To the maximum extent permitted by law, the Platform and Vitaar Technologies Private Limited disclaim all liability for reliance on this information or for any such selection, and the feature is provided “as is” without warranty of accuracy, completeness or fitness for any purpose. Nothing in this section limits your non-excludable rights under the Consumer Protection Act, 2019 or the Drugs and Cosmetics Act, 1940.
You are responsible for keeping your credentials secure, for the accuracy of information and records you or your staff enter, and for reporting any unauthorised access immediately. Hospital, diagnostics and medical shop accounts are responsible for the conduct of the staff to whom they grant Platform access, including reception/nurse accounts acting under a linked doctor.
You agree not to upload records you are not authorised to manage, impersonate any person or organisation, misuse the Platform to contact users outside its intended purpose, attempt to access another account’s data, interfere with the Platform’s security, or use the Platform for any unlawful purpose. We may suspend or restrict accounts that violate this section.
Where enabled, AI-generated summaries, medicine suggestions, or voice-dictation transcripts are produced for convenience only, from the records or audio you’ve chosen to include, using third-party AI models. They are not a diagnosis, are not clinically validated, and should never be relied on in place of a qualified doctor’s judgement. We disclaim liability for decisions made in reliance on AI-generated content, to the extent permitted by law.
We process personal and health data as a Data Fiduciary under the Digital Personal Data Protection Act, 2023, and in accordance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. Your health data is encrypted at rest and in transit. We do not sell your data, and we only share it with third parties with your consent or as these terms describe. You may access, correct, or request erasure of your data at any time — see our Privacy Policy.
Where the Platform supports linking Aadhaar or an Ayushman Bharat Health Account (ABHA), this is optional and used only for identity verification and ABDM-based record interoperability. Aadhaar data is handled under the Aadhaar (Targeted Delivery of Financial and Other Subsidies, Benefits and Services) Act, 2016, stored encrypted, and record sharing through ABDM’s consent-manager framework occurs only with your specific, informed, time-bound consent for each transaction.
Paid plans, where applicable, are billed through Razorpay in accordance with the plan terms shown at checkout and the Consumer Protection (E-Commerce) Rules, 2020. Subscriptions renew automatically unless cancelled before renewal. Refunds, where due, are processed to the original payment method. Access to previously stored records is never withheld for non-payment.
When you use record-sharing features (for example, sending a report to an insurer or another provider), you direct us to transmit data to the recipient you specify, and you are responsible for entering correct recipient details. We are not responsible for a third-party recipient’s subsequent use or storage of shared data.
Records, documents and messages you or your organisation upload remain your content; you grant us a limited licence to store, process and display them solely to provide the Platform’s features. As an intermediary under Section 79 of the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, we are not liable for content uploaded by users, provided we act in accordance with those Rules on receiving a valid complaint or lawful order.
The Platform is provided “as is” and “as available”, without warranties of any kind, express or implied, including accuracy, fitness for a particular purpose, or uninterrupted availability. We do not guarantee the Platform will be error-free or that any doctor, hospital, diagnostics centre or medical shop on the Platform will be available at all times.
To the maximum extent permitted by law, Mobile Health Vault and Vitaar Technologies Private Limited will not be liable for any indirect, incidental, or consequential damages arising from use of the Platform, including reliance on AI-generated content or the acts or omissions of independent doctors, hospitals, diagnostics centres or medical shops on the Platform. Where liability cannot be excluded, our aggregate liability for any claim is limited to the subscription fees paid in the 12 months preceding the claim, or INR 5,000, whichever is higher.
You agree to indemnify and hold harmless Mobile Health Vault, Vitaar Technologies Private Limited, its officers, employees and partners from any claim, loss, liability, or expense (including reasonable legal fees) arising from your breach of these terms, misuse of the Platform, or the records or accounts you manage, to the extent permitted by law.
You may stop using the Platform and request account deletion at any time. We may suspend or terminate accounts that violate these terms, engage in unlawful activity, or pose a security risk, with notice where reasonably practicable. Provisions that by their nature should survive termination (including disclaimers, limitation of liability, and indemnification) will survive.
In accordance with the Digital Personal Data Protection Act, 2023 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, grievances relating to these terms can be raised with our Support team at support@mobilehealthvault.com. We acknowledge complaints within 24 hours and aim to resolve them within 15 days, and to resolve data-related grievances within 90 days as required under the DPDP Act. If a personal data breach occurs that is likely to affect you, we will notify you and, where required, the Data Protection Board of India.
We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including natural disasters, internet, telecom or power outages, government action, or failures of third-party service providers we rely on.
These terms are governed by the laws of India. Any dispute will first be attempted to be resolved amicably; failing that, it will be referred to arbitration under the Arbitration and Conciliation Act, 1996, seated in [City], conducted in English, with a sole arbitrator. Subject to arbitration, the courts at [City] have exclusive jurisdiction. Nothing in this clause limits your rights under the Consumer Protection Act, 2019. If any provision of these terms is found unenforceable, the remaining provisions continue in full force and effect.
The Platform — including its source code, software architecture, design, user interface and features, and the “Mobile Health Vault” name and logo — is the exclusive property of Vitaar Technologies Private Limited and is protected under the Copyright Act, 1957 and applicable trademark law. Copyright protection is automatic and does not depend on registration or notice; © Mobile Health Vault 2026 — All rights reserved. Nothing in these terms transfers any ownership in the Platform to you. Except as expressly permitted by law notwithstanding this restriction, you may not copy, modify, reverse-engineer, decompile, scrape, or create derivative works from the Platform or its underlying code, or use our name, logo, or branding without our prior written consent.
We may update these terms from time to time, and will announce material changes on the Platform. Continued use of the Platform after an update means you accept the revised terms.
Questions about these terms can be sent to support@mobilehealthvault.com.